Unfortunately, I did not have a good experience here. I had eyelash extensions done by Larissa recently and specifically asked for classic lashes because I wanted a simple, natural look. Instead, I ended up with very large, wispy lashes that looked much more like hybrid style, and were far more dramatic than what I requested. When I politely asked if they could be adjusted to better match the classic look I had asked for, I was told, “That’s just how I do them.” No effort was made to fix them or work with me on a solution. That response felt incredibly dismissive and unprofessional. When a client expresses that they’re unhappy with the result of a service that they pay for, the least that can be done is to try and make it right. Unfortunately, because of this experience and the poor customer service, I definitely won’t be returning. Beautifully Insane Nails (Owner) 3 days ago You told me that you wanted classic lashes and have to my knowledge scene pictures of the lashes I do. Since you booked online and were able to see examples. If you were looking for an exact picture match of something different you should have been shown me it at the beginning of the appointment when we were talking about the look you wanted. I was under the understanding that you wanted classic so thats what I did! I knew you were leaving for vacation and when you asked to have them changed the day before you left I didn't have time so I said "sorry but im completely booked that day" and then I knew you were leaving for vacation. What am I supposed to do past that? Fix your lashes and give you a free set when you get back from vacation?! You didnt even communicate past my response. Im not a mind reader. Thank you for responding. To clarify, my review was never about expecting an “exact picture match,” nor was I asking for anything unreasonable such as a free set. My concern was simply that when I expressed I was unhappy with the outcome, there was no effort to offer a solution or even acknowledge the misunderstanding. I had asked for classic, natural-looking lashes, and the result was much more dramatic than expected. When I reached out, I was hoping for some level of customer care — whether that was a conversation, guidance, or an apology for the miscommunication. Instead, the response felt dismissive, which is why I chose to share my experience. I also believe that continuing to argue with a client publicly on a review platform does not come across as professional and unfortunately reinforces the concerns I had about how the situation was handled. My review simply reflects my personal experience as a client. And as such I will not be returning.